Yes, in most cases we can price match for the same item, subject to approval. Please contact our office to request a price match via sending us an email at customerservice@ipd.com.au or ring us at 1300 556 601. We pride ourselves in the service we provide and being able to support our customers locally, hence why you might see a different price on our website.

Our website shows up to date stock on hand quantity for each product. Click on a product and check the stock on hand under the pricing information.

If an item is not in stock our website shows the estimated lead time for that product from the date that you order it. Order the item as per normal and your order will go on backorder and once, we have the item in stock, it will be shipped out to you.

Our website is being continuously updated with items daily. If you cannot find a particular item on our website, please contact us for pricing at customerservice@ipd.com.au.

Yes, we do offer education discount for our education customers, please contact our CS team for further information via customerservice@ipd.com.au.

Yes, we do offer special project pricing and bulk pricing. Please send us an email at customerservice@ipd.com.au to inquire further.

No, you do not need an account. At checkout you can select guest checkout for a quick and easy method to pay. Alternatively, you can set up an account as well to have access to invoices and past orders.

If you get an error message at checkout, please double check your payment information and re try. If problem still occurs, please contact us at 1300 556 601 or send us an email with a screenshot at customerservice@ipd.com.au

Please send us an email at customerservice@ipd.com.au, or use the online chat enquiry or ring us at 1300 556 601 to have all your questions answered.

For change of minds return, you can request a refund within 30 days of purchase. Please ensure you keep all original packaging and goods will be subject to inspection. For faulty items, we will either repair the instrument or send you a replacement, subject to fault.

Freight is free for all orders above $150. For all metro regions within Australia freight time is 1-3 days. For regional areas transit time is 3-5 days. If you require express delivery, please contact us at customerservice@ipd.com.au.

No, we only ship within Australia.

The best way to see our range of products is by clicking the brands tab or just click here https://www.triotest.com.au/brands.

Warranty depends on the item that you are interested in for example all Siglent items come with standard 3yrs warranty and most FLIR items come with 2-10 Yr. warranty. Please contact us via live chat support or sending an email to customerservice@ipd.com.au to confirm warranty.

Yes, we have a reviews page which can be accessed by clicking the Reviews tab at the top of the website, or just click here. https://www.triotest.com.au/reviews

Yes, we have Demo items available for most items. If you require a Demo unit, please contact us at customerservice@ipd.com.au.

Yes, we always have various promos running on the site. Please click on the promotions tab or just click here. https://www.triotest.com.au/promotions

Yes, we have items on sale, access them by clicking on Special offers or just click here. https://www.triotest.com.au/special-offers

Yes, we have clearance items, access them by clicking on clearance tab or just click here. https://www.triotest.com.au/clearance

Yes, if you require tracking for you order, please email us your order number at customerservice@ipd.com.au and we will email you a tracking number once your item has been dispatched.

Our site accepts PayPal, Master card and VISA. If you wish to purchase via bank transfer or any other means, please contact us at customerservice@ipd.com.au.

We have offices all around Sydney and our head office is in Sydney Wetherill Park. For our locations, please click here. https://www.ipdgroup.com.au/contact-us

Pick up in only available from our Sydney Wetherill Park head office, please select pick up at checkout if you wish to collect the goods. For all other states if pick up is required, please contact us at customerservice@ipd.com.au.

Yes, we have NATA certified lab for calibration and repair for most instruments. To discuss our calibration services please send us an email at services@ipd.com.au or ring us at 1300 556 601 and ask for calibration.